Patient Resources

Patient Registration

New Patients

If you are a new patient, we are excited that you have chosen to be a part of our practice and we will strive to serve you effectively. When you contact us to make an appointment, we will send you an email to assist in setting up a Patient Portal username and password. Using this Patient Portal is the most effective way to efficiently record and maintain your health record. We hope that you find the Patient Portal experience user-friendly and easy to navigate.

Returning Patients

If you are an existing patient, you may use the following link to review your record or make changes to your medical information. Please do so when you have a change in your medications, diagnoses, allergies, etc. You can also update your demographic information if it should change including new addresses, phone numbers, emails, etc.

Patient Portal

Financial Information

Elective Payment Options

Wake Plastic Surgery accepts cash, checks, and credit cards (American Express, Mastercard, Visa, and Discover). Checks are acceptable when provided two weeks prior to a surgical procedure. We also have partnered with both CareCredit and Allegacy Federal Credit Union to provide financing options for our patients.

Payment for aesthetic appointments are due at the time services are rendered. Aesthetic treatments, packages and injectables are non-refundable and non-transferable. Credit will be provided with any return of products within 30 days of purchase (excluding RX products).

CareCredit

CareCredit is a healthcare credit card designed for your health and wellness needs that can be used by you and your family.  CareCredit  offers a variety of payment plans for health related expenditures. They have both no-interest and low-interest options that may be right for your situation. The credit application is similar to that of a credit card. If you decide that you may wish to finance another procedure in the future, you will not be required to reapply. You can click on the icon to start your application or get more information. Our team can also assist you at your consultation or pre-op appointment if needed.

Allegacy

Allegacy is a credit union that offers a Lifestyle Lending option for our patients. You do not need to join the credit union to take advantage of this loan option intended to be used specifically for elective surgical procedure financing. If approved, the loan typically has a very favorable interest rate compared to other loans and certainly lower than most credit cards. Click on the icon to access the application page specifically for procedures completed at Wake Plastic Surgery.

Scheduling

Cosmetic Consultations

Dr. Stoeckel will meet with you privately to discuss your specific concerns. During the appointment, you can expect a focused exam, review of your medical history, and most often measurements and photographs to be taken. The specifics of any procedures of interest will be detailed and will include an explanation of the procedures, risks and benefits, and before and after photos of their patients reviewed to help guide expectations of likely results. There is a $125 fee for the consultation required upon scheduling which is applicable to the cost of surgery within one year of the consultation date. A minor surgical procedure consultation fee is $75.

Making An Appointment

We try our best to work patients into the schedule as quickly as possible. MedSpa consultation appointments have a $50 fee that is required upon scheduling. If a MedSpa appointment is missed or canceled outside of our cancelation policy, the MedSpa consultation fee is then applied to the missed or late canceled appointment fee. A major credit card or debit card is required to secure MedSpa treatment appointments. We do not charge the card on file for MedSpa treatment appointments unless the cancelation policy is not followed. Please review our Cancelation Policy for applicable fees. Once your appointment is made, we request that you visit the Patient Portal to complete your registration. An e-vite from our office will be sent to you by email which will allow you to set up your Patient Portal access. Please bring a photo ID to check in on the day of your appointment.

Scheduling Surgery

Dr. Stoeckel operates on Tuesdays, Wednesdays, and Thursdays. Our patient coordinators will work with you to find the best time for your surgery. We do require a non-refundable deposit of $500 to secure a major surgery date. The balance of surgery fees is due 2 weeks prior to the surgery date, typically at the preoperative appointment. To avoid a 50% forfeiture of surgical fees paid, we require no less than a 1 week notice to reschedule or cancel a surgical procedure. Minor surgical procedures require a $250 deposit at the time of booking, and the balance is due upon arrival for your procedure appointment.  Requested lab tests are due at your preoperative appointment.

BMI Requirements

A healthy BMI is important when planning your surgery because it will increase the likelihood of a faster, successful recovery with less complications and optimal results. Surgery patients that have higher BMIs may have weakened immune systems and may have increased post-surgical risks such as chronic inflammation, infection, and slower recovery time. Dr. Stoeckel believes that higher BMI patients are at a significantly higher risk for complications after surgery due to blood flow insufficiency or vascular compromise. To learn more about BMI and our BMI requirements, click here.

Appointment Reminders

Appointment reminders are sent via email and/or text for our patients to confirm electronically.

Minors

Patients under the age of 18 must be accompanied by a parent or guardian. Wake Plastic Surgery is a family friendly practice and the safety of all our patients and guests is priority. Due to the chemicals, lasers and other medical precautions, we ask that children do not accompany you during your appointments.

Cancelation Policy

At Wake Plastic Surgery, we are committed to providing each patient with personalized attention and reserving adequate time for every consultation, procedure, and treatment. Because appointment times are reserved exclusively for our patients, we kindly ask that you provide timely notice if you need to cancel or reschedule.

Cancellation & Rescheduling

A minimum of 24 hours’ notice is required to cancel or reschedule an appointment without forfeiting the appointment deposit.

For appointments scheduled on Monday, cancellation or rescheduling notice must be received by 12:00 PM on the preceding Friday, as our office is closed on weekends.

Appointments cancelled or rescheduled with less than the required notice, as well as same-day cancellations and missed appointments (no-shows), will result in forfeiture of the appointment deposit.

Appointment Deposits

A deposit is required to reserve select consultations, procedures, and extended MedSpa appointments. This deposit is applied toward the patient’s scheduled service when the appointment is kept.

The appointment deposit also serves as the cancellation/no-show fee. If the patient does not provide the required notice or does not attend the scheduled appointment, the deposit will be retained by the practice as the applicable cancellation/no-show fee.

No additional cancellation or no-show fee will be charged when the required deposit has already been collected.

Required Appointment Deposits

Keeping Your Appointment

When you attend your scheduled appointment, the deposit will be applied toward your consultation, procedure, or treatment as applicable.

We understand that unexpected circumstances occasionally arise. If you need to make a change to your appointment, please contact our office as soon as possible. Providing timely notice allows us the opportunity to offer the reserved appointment time to another patient.

Repeated Cancellations or No-Shows

Repeated late cancellations, rescheduling, or missed appointments may result in a requirement for full prepayment or additional scheduling requirements for future appointments.

By scheduling an appointment requiring a deposit, the patient acknowledges that they have read, understand, and agree to the terms of this Appointment Cancellation & Deposit Policy.

Our Facility

AAAASF Certified Facility

Wake Plastic Surgery is accredited by the American Association for Ambulatory Surgery Facilities, Inc.

The American Association for Accreditation of Ambulatory Surgery Facilities, Inc. was established in 1980 to develop an accreditation program to standardize and improve the quality of medical and surgical care in ambulatory surgery facilities while assuring the public of high standards for patient care and safety in an accredited facility. Surgeons, legislators, state and national health agencies and patients acknowledge that AAAASF stands alone in setting the “Gold Standard” for quality patient care.

Patient Privacy

Wake Plastic Surgery adheres to HIPAA regulations. Patients 18 years and older will need to provide our office with authorization to disclose any Protected Health Information. We do not release medical records unless we have a completed medical release form signed by the patient.

Office Location

Directions to our location at 111 Ridgeview Drive, Cary NC can be found here.

Rewards Programs

Wake Plastic Surgery Patient Referral Program

We hope that your experience with us is positive and one that you will want to share with others. To encourage satisfied patient referrals, we want to reward you if you share your experience. The WPS referral  program is designed for our patients to enjoy the benefits of multiple referrals. For every new referred patient that completes an aesthetic procedure, a $20 referral credit is recorded to the referring patient. The credit is used towards aesthetic procedures only. An aesthetic procedure is considered skincare treatments, BOTOX®, and fillers.

Allē

Signing up for the program is easy! Simply “Click” the Alle logo to the right or download the Allē app from the app store and register. We will add points to your account after each Allergan product purchase is made in our office.  Your reward points will add up to electronic savings that you can use for future Botox, filler, or Latisse® purchases.

Aspire

Aspire is the patient rewards program by Galderma,

the makers of Dysport and Restylane. Before your treatment, make sure you are signed up with Aspire so that you can start earning points and coupons to redeem towards your Dysport and Restylane appointments.

Signing up for the program is easy! Simply “Click” the Aspire logo to the right or download the Aspire app from the app store and register.